Please note we are under no obligation to make an exception to policy. If we take one, we have to take them all.
EMP's Security & Privacy Policy EMP offers you an absolute safe online shopping environment (see details below)!
Are you still feeling uncomfortable purchasing goods online using your credit card? We offer you the possibility to simply phone in your order with credit card details . PLEASE NOTE THAT WITH PHONE ORDERS WE WILL EMAIL YOU A COPY OF YOUR ORDER BEFORE IT IS PROCESSED. We never rent, sell or share or disclose your details to anyone else. We may use your contact information to complete an order or send you occasional newsletters and updates about new products and sales. These come with a convenient opt-out feature. There is no Credit Card processing off site by anyone else. If you believe that we have collected incorrect information , please let us know immediately so we can fix it. |
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Bulk Pricing If quantity discounts are not listed for a product please email us at wholesale@empind.com.au or call us on (03) 9500 1819. Please note that sale discounts do not apply to wholesale prices unless specified. Items in your order will be processed at the lower of wholesale or discounted price. Free Mat Swatches are available for wholesale customers, including yoga and pilates instructors, studios, health and fitness centres, schools and others placing bulk orders. You must advise by email to wholesale@empind.com.au your complete postal address and a contact telephone number where we can reach you. |
RETURNS If items are damaged in transit, that must be reported to us immediately so that we can follow up as we hold insurance to cover this within Australia. In that case we will gladly provide a replacement at no charge and arrange to have the damaged item(s) returned to us. We may ask your co-operation in this by providing you with a Reply Paid Postal account Number for you to take back to the post office, or in signing off on a return con-note that the pick up driver will provide before we can provide a replacement item.
Unused items with factory seals may be returned for exchange or store credit up to 30 days from purchase. Products returned without our prior approval may be refused and will not be credited. We reserve the right to charge a re-stocking fee, a minimum of $20 or 15% whichever is the greater. We do not accept returns on any used, superseded, customised, AS IS, special order, discounted or sale items, nor any video, book, cd, cassette tapes, blown up balls, broken items etc. We reserve the right to refuse to take back goods which may have been subjected to unhygienic conditions We ask you to please check the suitability of the material for your purpose before you sew or glue it to another product. All claims to be submitted in writing with full contact details. Faulty product claims should be accompanied by an image being emailed to us on customercare@empind.com.au autogether with proof of purchase. Images taken with a basic camera such as a mobile cell phone are acceptable. |
Order Cancellation Our order process is to process orders within minutes of receiving them. You have the opportunity to cancel your online placed orders but it must be immediately after ordering. Call us on +61 (0)3 9500 1819 for any order cancellations and if possible email us as well. Please note that you must cover ALL incurred costs (shipping, handling, return and maybe a restocking fee) if goods have already gone out. Already shipped orders can often not be cancelled without charge to you. In some cases we can stop the delivery, but this cannot be guaranteed and is subject to one-to-one basis.Special Orders, Custom size cuts, close-out, sale items etc may not be cancelled. If you have any queries please contact us on (03) 9500 1819 or customercare@empind.com.au. |
Purchase Orders We gladly accept purchase orders from schools, universities and Government organisations on account. Orders from corporations, fitness and health clubs and all other businesses must be paid for prior to shipping. In some circumstances, with regular bulk customers we can email you a Credit Application to be completed and returned to us together with your Order. To purchase with a Purchase Order, please email your attachment to wholesale@empind.com.au Please use the following vendor information for you purchase order: E.M.P. INDUSTRIAL AUSTRALASIA PTY LTD If you require our Australian Tax Number please give us a call [+61 (0)3 9500 1819] or email us wholesale@empind.com.au. All purchase orders must contain your name, contact phone numbers and your email address. We should reply to you as soon as we receive your purchase order to confirm the receipt of your order. We then try to pack and ship your order as soon as possible (depending on time and day of your order). Please remember that we are based in Victoria and do not work on Public Holidays which may vary from State to State. Should you have any queries on whether or not we will accept a purchase order, please do not hesitate to contact us. If you require a quotation in advance please feel free to contact us by phone / or email. We can them supply you with the quote from which you can complete your order. |
Promotions We try to offer our customers great quality products at low prices. Often we have special promotions and discounts on specially marked items online or through seasonal newsletters and weekly specials. These special promotions exclude quantity discounts or wholesale pricing. All promotional sales are final with no return. We reserve the right to modify or change our promotions at any given time. Also we are not liable for errors or misprints in the promotion. Further sales promotions or special discounts may only be valid for a short period of time. Orders received after a promotion has expired will be charged at the full price. Please contact us if you have any more questions. |