EMP Industrial

Shipping & Orders 

  • The easiest and most precise way to order your goods is via our online store.

  • This is a guarantee for both sides - us and you - to ensure that you order the right products and provide us with the correct details.

  • Whilst we welcome your call it is a good idea to have our web-site on your computer at the same time so no mistakes can be made.

Purchase Orders

For Ordering with Purchase Orders - please see the section 'Purchase Orders' below. If you wish to pay EFT, or by cheque in advance, please contact us by phone or email in advance and ALWAYS provide a reference so we can pick up from our Bank Statements. Please advise if you need our Australian Tax I.D.

Delivery Method

On most occasions we use Australian Post as well as contracted road freighters for our deliveries. Changes may apply depending on the goods you have ordered. If there is an urgent rush we can expedite delivery with a Premium Service, we can quote you separately on this if you wish.

Minimum Postage Charge

Minimum postage charge is AUD$18.00 + GST and added to the account prior to shipping.
OUR SHIPPING PRICES ARE DETERMINED BY WEIGHT AND LOCATION.

We use a wide variety of different carriers for our products, with just a few different carriers.

Please email us at customercare@empind.com.au or call us on (03) 9500 1819 to get a shipping quote prior to placing your order.

Shipping time

Normal delivery times are between 2 - 7 business days.
(Please note that Far North Queensland, NT & WA may take a few extra days.)

Please note drivers are unable to call with delivery time prior to delivery. If you want to use a specific delivery company, just organize them to pick up the goods from us (we will let you know when the goods are ready).

Please note that Click & Collect:

Can be collected from 1396a High Street, Malvern VIC 3144 - from 9am to 4.45pm Weekdays.

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International Orders

Many of the products we sell are quite heavy and costs for postage and delivery can get high. As a guide line it is more economical per kg to order in bulk in one shipment (up to 20kg). For items that are too big for the post, we can send by sea freight or air freight.

Deliveries within Australia to go overseas must be accompanied by a copy of the overseas travel ticket or itinerary. All international orders must be paid in full in advance and are GST free. We do not take responsibility for any additional costs, delays or issues caused by customs.